Thank you for visiting Communications Initiatives and your interest in our research products and services. Communication Initiatives provides insight and analysis for business communications, collaboration and customer support. Services include technology evaluation and strategy development in the following areas.

• Unified Communications and Collaboration, Video
• Social Media Customer Care
• Contact center applications and outsourcing
• Automated customer response applications
• Cloud-based communication services

Communication Initiatives consults with companies to evaluate, design and review their unified communications, social media response and contact center requirements. It offers comprehensive services that help you in developing realistic plans for making sound investments.

We offer vendor agnostic consulting services to help you objectively evaluate vendor’s communication solutions and provide insight on how to best determine the right direction for your company.  With a clear grasp on business communication technology our services assist you in making strategic communication choices and building a supporting business case.