Welcome!

Cell phoneCommunication Initiatives offers thought leadership in the areas of Next Generation Customer Experience and Unified Communications. We offer consulting services to enable companies to move forward and address the dynamic changes occurring in the area of customer support, mobile, cloud and social communications. We offer comprehensive services to enable companies to improve their current operations reduce costs and exceed customer expectations. We offer actionable expertise and services in the following areas:

  • Next Generation Customer Experience
  • Customer Management Software
  • Contact Center Solutions
  • Social and Mobile Customer Support
  • Unified Communications and Technical Optimization

Communication Initiatives consults with companies to evaluate, design and review their unified communications, social media response and contact center requirements. It offers comprehensive services that help you in developing realistic plans for making sound investments.

We offer vendor agnostic consulting services to help you objectively evaluate vendor’s communication solutions and provide insight on how to best determine the right direction for your company.  With a clear grasp on business communication technology our services assist you in making strategic communication choices and building a supporting business case.